Shipping Policy

At Sutter & Vale, we hand-select pieces that deserve careful handling at every stage. Here is everything you need to know about how your order travels from our warehouse to your home.

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01 — Shipping & Delivery Costs

Standard delivery is complimentary on every order shipped within the contiguous United States. Whether your piece travels by parcel carrier or LTL freight, standard shipping to your home is included — there is no separate standard shipping charge at checkout.

Service	Cost
Standard Delivery (Parcel or Curbside Freight)	Complimentary — contiguous U.S.
White Glove Delivery (Full Service)	$349 flat — complimentary on orders over $2,500

White Glove delivery is an optional upgrade on eligible items and can be selected at checkout. On orders of $2,500 or more, White Glove service is included at no additional charge.

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02 — Delivery Tiers

We offer three levels of delivery service depending on the size and nature of your order.

Delivery Tier	What’s Included	Best For
Standard Parcel (UPS / FedEx)	Delivery to your door. No inside delivery or assembly.	Small decor, lighting, rugs, smaller accent pieces
Curbside Freight (LTL Carrier)	Delivery to the curb or garage. You are responsible for moving items inside.	Mid-size furniture, dining tables, large case goods
White Glove (Specialized Carrier)	Inside delivery, placement in room of choice, light assembly (up to 30 minutes, 1 flight of stairs), packaging removal. Does not include electrical work, wall mounting, plumbing, or modification of existing furniture.	Sofas, sectionals, beds, large dining pieces, art

Standard Parcel and Curbside Freight are complimentary within the contiguous United States. White Glove delivery is a flat $349 and is complimentary on orders over $2,500.

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03 — Estimated Shipping Times

Times below reflect transit time after the item ships. Production time (2–5 business days for in-stock items; 8–20 weeks for special orders) is separate from transit time.

• UPS / FedEx (Parcel): 3–7 business days in transit
• Freight (Curbside): 7–14 business days in transit; carrier will contact you to schedule
• White Glove: 2–6 weeks in transit; carrier will call to schedule a delivery appointment

Estimated delivery timelines are shown on each product page. We will notify you when your order ships and provide tracking information.

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04 — Freight & White Glove Scheduling

For freight and White Glove deliveries, the carrier will contact you to schedule a delivery window. Please ensure someone 18 or older is available to receive the delivery. If you miss a scheduled delivery without prior notice, re-delivery fees may apply.

Please prepare your space in advance: measure doorways, hallways, elevator dimensions, and the destination room before your delivery date.

The following service fees may apply to White Glove deliveries:

• Each additional White Glove delivery on a multi-shipment order: $199
• Missed or rescheduled delivery appointment: $175
• Delivery address change after dispatch: $75
• Storage, when requested or required: quoted per order
• Remote-area or limited-access deliveries may carry an additional surcharge

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05 — Furniture Fit & Measurement Responsibility

It is the customer’s responsibility to confirm that ordered items will fit through all access points (doors, hallways, stairwells, elevators) and into the intended room before placing an order.

If an item cannot be delivered because it does not fit, a 25% restocking fee applies and return shipping is the customer’s responsibility.

Need help measuring? Contact our design team at hello@sutterandvale.com before you order — we are happy to walk through access requirements with you.

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06 — Damage Inspection at Delivery

Inspect all packaging and items carefully before signing the delivery receipt. Note any visible damage on the Bill of Lading before the driver leaves. Report damage within 48 hours of delivery with photos.

For complete claims guidance, see our Damages & Claims Policy.

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07 — Order Tracking

Once your order ships, you will receive tracking information by email. For freight shipments, the carrier will contact you directly to schedule. Questions? Email hello@sutterandvale.com with your order number.

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08 — Alaska, Hawaii & International

We currently ship to the contiguous United States only. For special arrangements, please contact us.