Contact information
SUTTER & VALE CONTACT INFORMATION POLICY
Last Updated: July 15, 2026
You can reach Sutter & Vale using the channels below. We respond as quickly as possible during business hours.
General Customer Support
For questions about products, orders, lead times and basic assistance:
Email: support@sutterandvale.com
Claims, Damage, Defect or Incorrect Items
For shipments that arrive damaged, defective or incorrect, or for missing items:
Email: claims@sutterandvale.com
Include your order number, photos and a detailed description of the issue within 48 hours of delivery.
Returns and Order Changes
For return requests on eligible in stock items or to inquire about an order change:
Email: support@sutterandvale.com
Reference your order number and “Return Request” or “Order Change” in the subject line.
Privacy and Data Requests
For questions about this Privacy Policy, your Personal Information, or to submit privacy requests:
Email: privacy@sutterandvale.com
Trade, Designer and Partnership Inquiries
For interior designers, trade accounts and brand partnerships:
Email: trade@sutterandvale.com
Mailing Address
Sutter & Vale
Attention: Privacy
447 Broadway
2nd Floor #980
New York, NY 10013
Phone: 917-275-7444