Warranty Information

As a curated retailer, Sutter & Vale sources furniture and décor from the world’s finest manufacturers. Each brand stands behind their craftsmanship with their own manufacturer warranty. Here is what that means for you — and how we advocate on your behalf.

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What Warranties Apply to My Purchase?

All products sold through Sutter & Vale are covered by the original manufacturer’s warranty. Sutter & Vale acts as your advocate in the warranty process — we submit claims on your behalf and coordinate directly with the manufacturer so you don’t have to navigate that process alone.

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Typical Warranty Coverage by Item Type

While warranty terms vary by manufacturer and product, below are common industry standards you can expect from the luxury brands we carry:

Component	Typical Coverage
Structural frame (hardwood)	5 years from date of purchase
Leather upholstery	2–3 years for manufacturer defects
Fabric upholstery	1 year for manufacturer defects
Mechanical components (recliners, lift tops, slides)	1–3 years
Hardware, finishes & painted surfaces	1 year for manufacturer defects
Lighting (electrical components)	1 year

These are general guidelines. Your specific product may carry longer or shorter coverage. For exact warranty terms on a specific item, contact us and we will confirm directly with the manufacturer.

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What Is Not Covered?

Manufacturer warranties generally do not cover:

• Normal wear and tear over time
• Damage caused by improper use, cleaning, or maintenance
• Damage from environmental factors (direct sunlight, humidity, temperature extremes)
• Natural variation in wood grain, stone, leather, and hand-applied finishes
• Damage caused by moving or relocation after delivery
• Commercial or contract use of residential-grade furniture

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How to Submit a Warranty Claim

1. Email us at hello@sutterandvale.com with your order number, a description of the issue, and clear photos.
2. We will review your claim and confirm whether the issue falls within manufacturer warranty coverage.
3. We will submit the claim to the manufacturer on your behalf and provide you with a timeline for resolution.
4. Resolution options may include repair, replacement parts, or full replacement at the manufacturer’s discretion.

We are here to advocate for you throughout this process. Our goal is to get your piece back to its intended condition as quickly as possible.

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Furniture Care

Proper care extends the life of your furniture and protects your warranty coverage. We recommend:

• Dusting wood surfaces with a dry or slightly damp cloth; avoid harsh chemical cleaners
• Conditioning leather every 6–12 months with a leather-specific conditioner
• Rotating cushions regularly to prevent uneven wear
• Keeping upholstered pieces out of direct sunlight to prevent fading
• Using felt pads under table legs and accessories to protect finished surfaces
• Following manufacturer-specific care instructions included with your piece