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Terms of service

SUTTER & VALE TERMS OF SERVICE

Last Updated: November 28, 2025

Thank you for visiting Sutter & Vale. These Terms of Service (“Terms”) govern your access to and use of our Platform and your purchase of products from Sutter & Vale LLC (“Sutter & Vale,” “we,” “us” or “our”).

By accessing the Platform or placing an order, you agree to these Terms. If you do not agree, do not use the Platform or purchase our products.

We may update these Terms at any time. The “Last Updated” date above reflects the latest version. Your continued use of the Platform after changes are posted means you accept the updated Terms.

If you have questions about these Terms, contact support@sutterandvale.com.

1. Privacy

Please review our Privacy Policy for information about how we collect, use and disclose information about you.

2. Eligibility

The Platform is intended for individuals who are at least 18 years of age. By using the Platform or placing an order, you represent that you are at least 18 and have the legal capacity to enter into these Terms.

3. Account Registration

You may create an account to use certain features of the Platform. You agree to:

  • Provide accurate and complete information

  • Keep your account information up to date

  • Maintain the confidentiality of your login credentials

  • Notify us promptly of any unauthorized use of your account

You are responsible for all activity under your account.

4. Terms of Sale

This section governs your purchase of products from Sutter & Vale.

4.1 Product Information

We curate products from multiple luxury manufacturers. Descriptions, photos, dimensions, finishes and lead times are based on information provided by our vendors.

Colors can vary due to screen settings, lighting and natural variation in materials. Natural materials such as wood, stone, ceramic and metal may have inherent variations. These variations are not considered defects.

4.2 Pricing and Availability

All prices are in U.S. dollars unless stated otherwise. We try to keep pricing and availability accurate, but errors can occur. We reserve the right to:

  • Correct any error, including pricing or description errors

  • Cancel any order affected by such error, even after submission

  • Change pricing or availability without notice

If we cancel an order after your payment has been processed due to an error, we will issue a refund to your original payment method.

All products are subject to availability. Many items are made to order or shipped directly from the manufacturer. If an item becomes unavailable or is discontinued, we may cancel that portion of your order and issue a refund.

4.3 Payment and Billing

By providing a payment method, you represent that you are authorized to use it and that you authorize us or our payment processor to charge it for the full amount of your order, including applicable taxes, shipping and fees.

We accept the payment methods displayed at checkout. Payment is typically captured at the time of order to secure inventory and commit special orders with our vendors.

If your payment method fails, your order may be delayed or cancelled.

4.4 Order Confirmation and Changes

After you place an order, you should receive an order confirmation email. If you do not receive it within 24 hours, contact us.

Review your confirmation carefully. You may request changes within 24 hours after placing the order, provided the order has not yet been released to the manufacturer or shipped. After that, changes may not be possible or may be treated as cancellations or returns subject to the policies described below.

4.5 Cancellations

  • Special orders: Orders for special order or made-to-order items cannot be cancelled once the order has been submitted to the manufacturer.

  • In-stock items: Orders for in-stock, non special order items may be cancelled before shipment by contacting us. If the item has already shipped, the order will be handled under our Returns and Refunds Policy.

If we cannot ship your order within a reasonable extension of the estimated lead time, we may cancel the order or allow you to cancel for a refund.

4.6 Taxes

We collect sales tax where required by law based on the shipping address. In some jurisdictions, we may also be required to collect tax on shipping charges.

4.7 Shipping and Delivery

Shipping methods, fees and estimated timeframes are described in our Shipping Policy, which is incorporated into these Terms. Shipping times are estimates provided by manufacturers and carriers and are not guaranteed.

Responsibility for inspection and reporting of damage or defects on delivery is covered in our Returns, Refunds and Damages Policy.

4.8 Manufacturer Warranties and No Store Warranty

Many products are covered by manufacturer warranties. Any such warranty is provided by the manufacturer, not Sutter & Vale.

  • Sutter & Vale does not provide any additional warranties.

  • We may assist you in communicating with the manufacturer, but the decision to repair, replace or otherwise address a warranty claim is made by the manufacturer under its terms.

See section 4.11 and the Returns, Refunds and Damages Policy for details.

4.9 Returns and Refunds

Our Returns, Refunds and Damages Policy is incorporated into these Terms. In summary:

  • Special order items are final sale and not returnable.

  • Certain in-stock, non special order items may be eligible for return in unused, resellable condition, within the specified timeframes and subject to restocking fees and nonrefundable shipping.

  • All requests must follow the procedures in the Returns, Refunds and Damages Policy.

4.10 Promotions and Exclusions

From time to time, we may offer promotions or discount codes subject to specific terms. Promotions may exclude certain brands, categories, special orders or already discounted items. Promotions may not be applied to prior purchases unless expressly stated.

4.11 Damaged, Defective or Incorrect Items

If an item arrives damaged, defective or incorrect, you must follow the claims process set forth in the Returns, Refunds and Damages Policy, including the inspection obligations, photo documentation and 48 hour reporting window.

We work with the manufacturer and carriers to determine the appropriate remedy. Where possible, items are repaired to factory standards. Replacement is available only when a repair technician or manufacturer determines that repair cannot restore the product to factory standard.

5. License and Intellectual Property

All content on the Platform, including text, images, graphics, logos, icons, video, audio, design and layout, is owned by Sutter & Vale or its licensors and is protected by copyright, trademark and other laws.

We grant you a limited, nonexclusive, nontransferable license to access and use the Platform for personal, noncommercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit the Platform or its content without our prior written consent.

6. Trademarks

Sutter & Vale and associated logos, product names and branding are trademarks or service marks of Sutter & Vale LLC. Other names, logos and marks are trademarks of their respective owners. You may not use any of these marks without prior written permission.

7. Third Party Links and Content

The Platform may contain links to third party websites or display third party content. We do not control, endorse or accept responsibility for any third party sites or content. Your use of such sites is at your own risk and subject to the terms and policies of those sites.

8. User Conduct

You agree not to:

  • Use the Platform for any unlawful purpose

  • Interfere with or disrupt the Platform or servers

  • Attempt to gain unauthorized access to any part of the Platform

  • Use any automated means to access the Platform without permission

  • Upload or transmit malware or harmful code

  • Impersonate any person or entity or misrepresent your affiliation

  • Engage in conduct that restricts or inhibits any other user from using the Platform

We may suspend or terminate your access for any violation of these Terms.

9. User Content and Feedback

If you submit reviews, comments, photos, ideas or other content (“User Content”), you grant Sutter & Vale a worldwide, perpetual, irrevocable, royalty free license to use, reproduce, modify, publish and display such User Content in any media for any lawful purpose.

You represent that you own or have rights to your User Content and that it does not violate any law or infringe the rights of any third party.

If you submit suggestions or feedback about the Platform or our products, we may use that feedback without obligation to you.

10. Modifications to the Platform

We may modify, suspend or discontinue any part of the Platform at any time without notice. We are not liable if any part of the Platform is unavailable at any time.

11. Disclaimer of Warranties

To the fullest extent permitted by law:

  • The Platform and all products and services are provided “as is” and “as available.”

  • We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and noninfringement.

  • We do not warrant that the Platform will be uninterrupted or error free or that defects will be corrected.

Any manufacturer warranty that applies to a product is provided by the manufacturer under its terms.

12. Limitation of Liability

To the fullest extent permitted by law:

  • Sutter & Vale and its owners, officers, employees and agents will not be liable for any indirect, incidental, consequential, special or punitive damages arising from or related to your use of the Platform or purchase of products.

  • Our total liability for any claim relating to a product will not exceed the amount you paid for that product.

Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.

13. Indemnification

You agree to indemnify, defend and hold harmless Sutter & Vale and its owners, officers, employees and agents from any claims, damages, losses, costs and expenses arising out of or related to:
(a) your use of the Platform;
(b) your violation of these Terms; or
(c) your violation of any rights of any third party.

14. Termination

We may suspend or terminate your access to the Platform at any time for any reason, including if we believe you have violated these Terms. Sections intended to survive termination will continue to apply.

15. Governing Law and Dispute Resolution

These Terms and your use of the Platform are governed by the laws of the State of South Carolina, without regard to conflict of law rules.

Any dispute that cannot be resolved informally will be brought only in the state or federal courts located in South Carolina. You consent to the jurisdiction of those courts.